Ascend Valuation Services, LLC: Using Technology to Improve Your Customer Experience
We're just going to come right out and admit something: We are technology junkies. From smart phones, to laptops, GPS, you name it. Call us geeks. Call us nerds. Call us what you will, but by all means, call us at 515-822-4941 for appraisal orders in Dallas County! Why? We're glad you asked.
In recent years, appraisals have become more difficult than they ever have been before. Cutting corners on analysis isn't an option for an ethical appraiser. So, we've simply optimized our routine processes to do more in less time. Our continuous efforts to be the best have convinced us that keeping up with new technology allows us to provide more accurate reports in less time and the very best in customer service.
Take a look at how Ascend Valuation Services, LLC makes ordering easier
In the past, most of our orders were ordered via fax and were confirmed with phone calls once we got back into the office. It might be hours before a client even knew if we could do the order. Things are quite a bit different now and when an order is placed on the site, we get a text message on our phones. We can even log into this site from the field and send back an e-mail confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
When you order from Ascend Valuation Services, LLC you can expect us to be concerned about your deadlines. We aim to reduce waiting between communications since the speed at which we get things done directly effects your bottom-line. Through features on this website, we can actually reduce the amount of time needed for your appraisal.
Ascend Valuation Services, LLC believes in working smarter
One of the most time consuming parts of an appraisal is gathering the data. We spend a great deal of time obtaining both specific information about the subject property and general data about the local market and developing trends. Once again, technology has stepped in to help Ascend Valuation Services, LLC.
Instead of using paper forms and pencils and then re-keying all the information back at the office, don't be surprised to see us with a tablet PC or collecting data using an app written for our phones that even lets us sketch a floorplan right on the spot. Rather than using that clumsy old tape measure, we're seeing that more appraisers are beginning to use accurate laser measuring devices that also help measure hard to access areas.
Using this technology allows us to ensure that your report is accurate. This benefits both you and us by necessitating less time for call-backs and revisions. Our goal is to save you time and money.
Here at Ascend Valuation Services, LLC we make sure you have more options to receive your report.
The majority of our appraisals are delivered through e-mail as PDF documents. Generally our clients are most comfortable with receiving PDFs attached to their e-mail. It's much more efficient than the old days before e-mail. But, we've even been able to improve on e-mail with how you receive your report with this website.
Everyone knows how frustrating it is to lose a file. Or have you ever had an attachment blocked because of the file size? We have the technology to overcome those problems, too. When we deliver an appraisal through this website, the client gets a link sent to their email to retrieve the PDF. By bypassing email completely we can get around any problems caused by file size. And the best thing is that the file will be hosted on this site for 90 days. So if anything happens to the file, you can log back in here and retrieve it again without even calling us or waiting for us to get to a computer so we can send it again.
Digital Workfile Technology
It would be much easier if appraisers could complete an assignment, deliver it and never be concerned with seeing that document again. But one of the purposes of an appraisal is as a legal document outlining the condition of a property on a specific date. Therefore, appraisers must keep their reports for 5 years, allowing them to recall any appraisal at any time to either defend the valuation or to be used in other legal proceedings.
Here again, Ascend Valuation Services, LLC uses all the technology at our disposal technology to improve service. We store every part of the appraisal - notes, sketches, supporting documentation and calculations - along with the appraisal electronically, we skip the paper file folders and only need our computer to recall just what that assignment was about.
These are just a few examples of how we use technology daily. Utilizing the right software, services, gadgets and gizmos allows the appraiser to deliver reports quicker, more efficiently and with higher degrees of accuracy.
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